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Frequently Asked Questions

How long does delivery take?

Most products are in stock and are despatched on a 1-day service within 24 hours of ordering. Other products need to be made to order, which can take up to 3 weeks. Delivery times and stock information are shown on each product page.

What do I do if a product is faulty?

If the product is damaged in any way, send it back, and we'll send you a complete refund, or a replacement, no fuss!

What do I do if I don't like the product?

If for any reason you don't like the product you receive, send it back and we will refund the purchase price.

What do you do with my order details?

We do not store any credit card details, they are simply used to pay for your order. In fact, we never see your credit card details! They are securely transferred to the credit card processor. We store your contact details securely in a database for future reference but we do not pass these details on to any third parties!

Hanging Your Tapestry

The back of each tapestry has a tunnel sewn into it for easy hanging. Simply insert a rod (dowel from your local hardware store, cut to size will suffice) through this tunnel, then hang the rod on the wall, using screw-in-the-wall hooks.

Alternatively, we supply decorative hanging rods on our website.

Taking Care of Your Tapestry

Simply vacuum once or twice a year. They may be carefully dry cleaned, but make sure your dry cleaner has experience in this type of product.

Any creases that occur may be removed using a steam iron, ensuring you iron the back of the tapestry, with a piece of cloth inbetween the iron and the tapestry. We recommend you test a small area to ensure your iron does not damage the tapestry.