Frequently Asked Questions
How long does delivery take?
Orders are dispatched within 24 hours of ordering, and shipped via a 24 hour tracked service.
How do I hang my Tapestry on the Wall?
The back of each tapestry has a tunnel sewn into it for easy hanging. Simply insert a rod (dowel from your local hardware store, cut to size will suffice) through this tunnel, then hang the rod on the wall, using screw-in-the-wall hooks.
Do you delivery outside of the UK
We are currently working on it. In the meantime there are some very good "Forwarding Companies" who can forward your order from a UK address to many places around the world. (e.g. AddressPal, Forward2me, Reship and many more - use at customer's own risk.)
How do I clean my Tapestry?
Simply vacuum once or twice a year. They may be carefully dry cleaned, but make sure your dry cleaner has experience in this type of product.
How can I remove creases from my Tapestry?
Any creases that occur may be removed using a steam iron, ensuring you iron the back of the tapestry, with a piece of cloth inbetween the iron and the tapestry. We recommend you test a small area to ensure your iron does not damage the tapestry.
What do I do if a product is faulty?
If the product is damaged in any way, send it back, and we'll send you a complete refund, or a replacement, no fuss!
What do I do if I don't like the product?
If for any reason you don't like the product you receive, send it back and we will refund the purchase price.
What do you do with my order details?
We do not store any credit card details, they are simply used to pay for your order. In fact, we never see your credit card details! They are securely transferred to the credit card processor. We store your contact details securely in a database for future reference but we do not pass these details on to any third parties!
Do you deliver to the Channel Islands (Jersey, Guernsey)?
Yes we do, and delivery is free. Just select "Jersey" or "Guernsey" as your shipping country when you checkout.
VAT can also be removed - please contact us after you have ordered.